Field Office Job Description (Client Care Coordinator/Manager)

Client Care Coordinator/Manager

JOB DESCRIPTION

 Summary:

The Client Care Coordinator/Manager reports directly to the Administrator and is responsible for guiding and coordinating all client-related activities of the SYNERGY HomeCare business. This position includes leadership and management in areas of the business including Inquiry Management, Intake, Client Care, and Quality Assurance for employees and clients.

This position entails establishing a positive office culture to meet the needs and exceed the expectations of clients. The Client Care Coordinator/Manager will help maintain client files and communication.  Additionally, the Client Care Manager will be responsible for collaborating with the Franchisee and Administrator to enhance client satisfaction and revenue growth.

Qualifications:

• Two years supervisory or management experience in home care or other health related setting (preferred)

• Exceptional customer service skills

• Possess at least two years experience in healthcare or home care, working with the elderly, disabled or individuals requiring supportive services  

• Proficiency in computer skills (Google Suite, Excel, Power Point, etc) 

• Knowledge of scheduling software (eRSP or similar) or CRM preferred

• Well-honed time management skills

• Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities: 

• Home assessments

• Client communication

• Home/Quality Assurance visits

• Customer service

• Incoming client inquiry calls

• Review HCP Vantage report monthly

• Handle service recovery issues

• Recommend additional service hours when indicated or conversely

• May participate in the on-call rotation, answering after-hours calls

• Weekly reporting of accountabilities

This job description is not intended to be all inclusive. The employee will be expected to perform other reasonable duties as assigned.  

Signature: 

I,_________________________________________________(employee name), have read and understand the above job description. By signing, I certify I meet the minimum requirements and physical demands of the position/job. 

Signed:____________________________________________                    Date:____________________

Accepted By:

__________________________________________________ (Print)

(Franchise Name) Representative

__________________________________________________ (Signature)

(Franchise Name) Representative