Field Office Job Description (Employee Care Coordinator/Manager)

Employee Care Coordinator/Manager

JOB DESCRIPTION

 Summary:

The Employee Care Coordinator/Manager reports directly to the Administrator and is responsible for guiding and coordinating all caregiver-related activities of the SYNERGY HomeCare business. This position includes leadership and management in areas of the business including Inquiry Management, Intake, Scheduling, Client Care, Human Resources to include employee recruitment and retention,  Quality Assurance for employees and clients.

This position entails establishing a positive office culture where caregivers want to work. The Employee Care Coordinator/Manager will help maintain the current caregiver roster, including paperwork and certifications as required.  Additionally, the Employee Care Manager will be responsible for collaborating with the Franchisee and Administrator to enhance employee satisfaction and morale and revenue growth.

Qualifications:

• Two years supervisory or management experience in home care or other health related setting (preferred)

• Knowledge of human resources management (preferred)

• Proficiency in computer skills (Google Suite, Excel, Power Point, etc) 

• Knowledge of scheduling software (eRSP or similar) or CRM preferred

• Knowledge of Relias or training platforms preferred

• Must possess leadership skills, human relations abilities, customer satisfaction skills, and organizational skills

• Well-honed time management skills

• Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities: 

• Managing caregivers

• Disciplinary actions as needed

• Retention plan for current caregivers

• Updating files and maintaining records of certifications as needed

• Orientation for new employees

• Maintains employee files to ensure compliance with P&Ps

• Training - utilizes the Relias training platform at time of hire as well as post hire. Schedules routine in-service training

• Records employee information such as personnel data, compensation, benefits, tax data, attendance, performance reviews, evaluations and termination date and reason.

• Updates employee files to document personnel actions and provide information for payroll and other uses

• Compiles data from personnel, payroll and eRSP to prepare reports

• Prepares and files reports of any accidents or injuries

• Audits and maintains employee files per federal, state, local and SYNERGY HomeCare policies

• May participate in the on-call rotation, answering after-hours calls

• Weekly reporting of accountabilities

This job description is not intended to be all inclusive. The employee will be expected to perform other reasonable duties as assigned.  

Signature: 

I,_________________________________________________(employee name), have read and understand the above job description. By signing, I certify I meet the minimum requirements and physical demands of the position/job. 

Signed:____________________________________________                    Date:____________________

Accepted By:

__________________________________________________ (Print)

(Franchise Name) Representative

__________________________________________________ (Signature)

(Franchise Name) Representative