Field Office Job Description (Scheduling Coordinator)

Scheduling Coordinator

JOB DESCRIPTION

 Summary:

The Scheduling Coordinator reports directly to the Administrator and is responsible for guiding and coordinating all scheduling-related activities of the SYNERGY HomeCare business. This position includes leadership in areas of the business including maintaining positive relationships with caregiver and clients and organizing schedules to accommodate both clients and caregivers.

This position entails establishing a positive office culture where caregivers want to work, promoting office initiatives, and keeping good communication with caregivers. The Scheduling Coordinator will be responsible for staffing all requested shifts and new client cases.  Additionally, the Scheduling Coordinator will be responsible for collaborating with the Franchise Partner and Administrator to enhance employee satisfaction and morale as well as revenue growth.

Qualifications:

• Knowledge of scheduling and on-call procedures (preferred)

• Possess at least one year experience in healthcare or home care, working with the elderly, disabled or individuals requiring supportive services  (preferred)

• Proficiency in computer skills (Google Suite, Excel, Power Point, etc) 

• Knowledge of scheduling software (eRSP or similar) or CRM preferred

• Must possess leadership skills, human relations abilities, customer satisfaction skills, and organizational skills

• Well-honed time management skills

• Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities: 

• Regular communication with caregivers

• Regular communication with clients and their families

• Schedules shifts and hours by matching caregiver qualifications and availability to client’s needs

• Watching a daily visit list to be sure all caregiver shifts are completed for our clients

• Filling in shifts when there is a change or cancelled shift in a client or caregiver schedule

• Communicates new assignments and/or schedule changes to CGs and clients

• Processes data necessary to initiate accurate payroll and billing processes

• Participates in on-call rotation as assigned. 

• Participates in client care conferences as requested by immediate supervisor

• Works with Client Care Manager and Employee Care Manager to assist in resolution of CG issues

• Weekly reporting of accountabilities 

This job description is not intended to be all inclusive. The employee will be expected to perform other reasonable duties as assigned.  

Signature: 

I,_________________________________________________(employee name), have read and understand the above job description. By signing, I certify I meet the minimum requirements and physical demands of the position/job. 

Signed:____________________________________________                    Date:____________________

Accepted By:

__________________________________________________ (Print)

(Franchise Name) Representative

__________________________________________________ (Signature)

(Franchise Name) Representative