Field Office Job Description (Administrator)

Administrator (Director of Operations)

JOB DESCRIPTION

 Summary:

The Administrator reports directly to the franchise owner and is responsible for guiding and coordinating all operations of the SYNERGY HomeCare business. This position includes leadership and management of all areas of the business including: Inquiry Management; Intake; Scheduling; Client Care; Human Resources to include employee recruitment and retention;  Quality Assurance for employees, clients; and Marketing and Sales.

This position entails developing office communication protocols, streamlining administrative procedures and setting the standards for a client and caregiver centric office. A vital component of this position is to communicate the agency's mission and vision to ensure our caregivers, clients, family members and referral partners fully understand the benefit and value of SYNERGY HomeCare's range of services. The Administrator will help maintain and grow existing business as well as work with the team to increase our client census.  Additionally, the Administrator will be responsible for collaborating with the owner to enhance client satisfaction, employee satisfaction and morale, and revenue growth.

Qualifications:

• Bachelor’s degree in health or business and one year of supervisory or management experience within home care or licensed health care program (preferred)

• Two years supervisory or management experience in home care or other health related setting (preferred)

• Knowledge of health care operations

• Possess at least two years experience in healthcare or home care, working with the elderly, disabled or individuals requiring supportive services  

• Proficiency in computer skills (Google Suite, Excel, Power Point, etc) 

• Knowledge of scheduling software (eRSP or similar) or CRM preferred

• Knowledge of Relias or training platforms preferred

• Must possess leadership skills, human relations abilities, customer satisfaction skills, and organizational skills

• Well-honed time management skills

• Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities: 

• Oversight of all office positions

• Provides training to office staff

• Oversees invoicing/payroll

• Supervises the coordination of overall communication in the office

• When necessary, answers the phone and gives accurate information to the caller or routes the call to the appropriate individual

• Processes and responds to incoming correspondence; documents communications in online software platform

• Coordinates, prepares, and reports on various client, caregiver, and office staff payroll/invoicing and related accounting reports on a routine basis as required

• Enters and maintains correct client, employee, payroll, billing and accounting data information and back-up system as required

• Responsible for ordering and maintaining office supplies, forms and office equipment

• Review weekly hours scheduled versus hours billed

• Weekly reporting of accountabilities

• Available some evenings and weekends to support on-call staff

This job description is not intended to be all inclusive. The employee will be expected to perform other reasonable duties as assigned.  

Signature: 

I,_________________________________________________(employee name), have read and understand the above job description. By signing, I certify I meet the minimum requirements and physical demands of the position/job. 

Signed:____________________________________________                    Date:____________________

Accepted By:

__________________________________________________ (Print)

(Franchise Name) Representative

__________________________________________________ (Signature)

(Franchise Name) Representative