Field Office Job Description (Designated Manager)

Designated Manager

JOB DESCRIPTION

 Summary:

The Designated Manager reports directly to the franchise owner and is responsible for guiding and coordinating all operations of the SYNERGY HomeCare business. This position includes leadership and management of all areas of the business including Inquiry Management, Intake, Scheduling, Client Care, Human Resources to include employee recruitment and retention,  Quality Assurance for employees, clients, Marketing and Sales.

This position entails developing office communication protocols, streamlining administrative procedures and setting the standards for a client and caregiver centric office. A vital component of this position is to communicate the agency's mission and vision to ensure our caregivers, clients, family members and referral partners fully understand the benefit and value of SYNERGY HomeCare's range of services. The Designated Manager will help maintain and grow existing business as well as work with the team to increase our client census.  Additionally, the Designated Manager will be responsible for collaborating with the owner to enhance client satisfaction, employee satisfaction and morale, and revenue growth.

Qualifications:

• Bachelor’s degree in health or business and one year of supervisory or management experience within home care or licensed health care program preferred

• Two years supervisory or management experience in home care or other health related setting (preferred)

• Knowledge of health care operations

• Possess at least two years experience in healthcare or home care, working with the elderly, disabled or individuals requiring supportive services  

• Proficiency in computer skills (Google Suite, Excel, Power Point, etc) 

• Knowledge of scheduling software (eRSP or similar) or CRM preferred

• Knowledge of Relias or training platforms preferred

• Must possess leadership skills, human relations abilities, customer satisfaction skills, and organizational skills

• Well-honed time management skills

• Exemplary communication skills, both verbal and written

Essential Duties and Responsibilities: 

• Accountability to owner with total oversight of the business

• Work with the owner to develop the annual budget and operational plan

• Lead the Operations Team in the performance of their daily responsibilities

• Is available to provide coaching and guidance as necessary in the day to day operations of the business

• Understand the informational requirements and provides reports to the owner

• Supervise the coordination of office communication

• Coordinate staff meetings and appointments for the office

• Enters, maintains and ensures proper compliance of client, employee, payroll, billing and related accounting data and backup system as required

• Oversee all Human Resource functions

• Oversee scheduling responsibilities and tasks associated with scheduling

• Coordinate payroll/billing

• Improve employee and client retention rates through active communication and problem-solving efforts

• Be the reliable point of contact for employees, clients and referral partners

• May participate in the on-call rotation, answering after-hours calls

• Innovate and create initiatives to ensure an exemplary company reputation

• Work with the owner to develop the annual budget and quarterly business plans

• Monitor key performance indicators (KPIs) to achieve and exceed revenue goals and increase gross and net profit metrics

• Observe all state and federal guidelines and state licensing requirements (if applicable) for compliance

• Develop and maintain positive relationships within the healthcare and referral community

• Responsible for interviewing and hiring administrative positions

This job description is not intended to be all inclusive. The employee will be expected to perform other reasonable duties as assigned.  

Signature: 

I,_________________________________________________(employee name), have read and understand the above job description. By signing, I certify I meet the minimum requirements and physical demands of the position/job. 

Signed:____________________________________________                    Date:____________________

Accepted By:

__________________________________________________ (Print)

(Franchise Name) Representative

__________________________________________________ (Signature)

(Franchise Name) Representative

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